UCPath Customer Support

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Contacting The UCPath Central Resource Unit [UCPath CRU]

The UCLA Central Resource Unit (CRU) and UCLA Business Transformation Office (BTO) are working together to provide customer service support for Payroll-related questions and issues for UCLA employees.

If you have questions or need assistance, please reference the matrix below for specific contact information:

Employee Issue/QuestionContact for Resolution
  • If you believe your paycheck is inaccurate, then contact…
  • If you have questions about the calculations and deductions on your paycheck, then contact…
  • If you did not receive a paycheck, then contact…
  • If you are having technical issues (e.g. logging into UCPath, problems authenticating, etc.), then contact…

The UCLA Central Resource Unit (CRU):

  • CRU Service Request Form – Current Employee. This new service request form allows you to select the topic of your inquiry and automatically populates your contact information. The request form will generate a case that will be assigned to a CRU team member who will follow-up with you to resolve your issue. You may continue to email contactcru@ucla.edu with your inquiries if that is more convenient. Your email will generate a case that will be assigned to a CRU team member who will follow-up with you to resolve your issue.
  • Phone. Call (310) 825-1089 and select Option 5, Monday – Friday, 8:00 a.m. to 4:00 p.m.
  • If you are a transactor (someone who performs transactions on behalf of an organization or department) in UCPath and have a question, then contact…
  • CRU Service Request Form – HR/Admin. This new service request form allows you to submit a question or request on behalf of an employee or request guidance on submitting a UCPath transaction. Additionally, this is the link to use to request an Instant Pay Card.You may continue to email contactcru@ucla.edu. Your email will generate a case that will be assigned to a CRU team member who will follow-up with you to resolve your issue.
  • Phone. Call (310) 825-1089 and select Option 5, Monday – Friday, 8:00 a.m. to 4:00 p.m.
  • If you have issues or questions that are non-payroll related, (examples: benefits, vacation accruals, etc.), then contact…

The UCPath Center:

  • UCPath Portal. Log in to the UCPath Portal and click on the Ask UCPath Center button to generate a ticket.
  • Phone. Call (855) 982-7284, Monday – Friday, 8:00 a.m. to 5:00 p.m.

You should continue to access the UCPath Portal to manage your personal data, view your paycheck, access benefits information, enroll in benefits, and view vacation and sick leave balances.

 

Expanded Options for Contacting the CRU

If you would like to contact the CRU regarding an open case, please add a comment directly to your case by replying to the email generated by our ticketing system. If you would like to open a new case with CRU, please use the appropriate online form as described below. You can find links to these forms on the CRU website at: https://www.centralresourceunit.ucla.edu/contact.

 

CRU Service Request Form – Current Employee

If you are an employee with a question or request related to your pay, or your access to the UCPath Portal, you may use the CRU Service Request Form for Current Employees to open a case with the CRU.  Your case will be assigned to a CRU team member who will research your inquiry and get back to you with more information and next steps. Please note that our team prioritizes cases that are pay-impacting.  You may also copy and paste the following URL into your browser window to access the form: https://request.finance.ucla.edu/secure/?frm_id=UCLAServiceRequest

 

CRU Service Request Form – HR/Admin

If you are an Initiator or Approver in UCPath and would like to submit a question or request on behalf of an employee, or would like guidance on submitting a question, you may use the CRU Service Request Form for employees to open a case with the CRU. You may also use this link to request an Instant Pay Card.

Your case will be assigned to a CRU team member who will research your inquiry and get back to you with more information and next steps. Please note that our team prioritizes cases that are pay-impacting. You may also copy and paste the following URL into your browser window to access the form: https://request.finance.ucla.edu/secure/?frm_id=HRAdminRequest

 

CRU Service Request Form – GLACIER

This form is for UCLA employees who are non-resident, alien employees with questions or requests related to tax compliance. You may also copy and paste the following URL into your browser window to access the form: https://request.finance.ucla.edu/secure/?frm_id=GLACIERRequest

 

CRU Service Request Form – Former Employee/Non-Employee

If an employee is not currently employed by UCLA (e.g., retired employee, separated employee, vendor, etc.), please use this form to submit a question or request to the CRU. You may also copy and paste the following URL into your browser window to access the form: https://request.finance.ucla.edu/?frm_id=ContactCRU

 

General Questions

If you have a general question for the CRU, you may also email the CRU at contactcru@ucla.edu. This will automatically create a case which will be assigned to a CRU team member who will research your inquiry and get back to you with more information and next steps. You may also call CRU at (310) 825-1089 and select Option 5, Monday – Friday, 8:00 a.m. to 4:00 p.m. The staff answering the phones during these hours are primarily focused on investigating and resolving immediate, pay impacting issues.

If you have a question regarding UCLA HR policy, please contact your department’s HR office (e.g., HRPC North, HRPC South, etc.)